Social Responsibility & Development

We provide our team with opportunities to learn, develop and grow, to maximise their potential to support the long-term future of the business.

We are a business which is always looking to the future and want to inspire the next generation of motorhome professionals through meaningful community initiatives such as work experience placements and apprenticeship programmes.

Key performance indicators:

• We provide learning and development opportunities to 100% of our workforce
• All colleagues receive an annual 1-2-1 to review performance and goals.
• Ten employees have worked for us for more than 10 years, with two more exceeding 20 and 25 years respectively.
• Recent staff surveys showed the below results
  • Are you satisfied with the opportunities to grow your career at Travelworld?: 56% of respondents answered “satisfied” or “very satisfied”
  • Do you feel that you have a good work/life balance?: Average score 3.9 out of 5
• We aim to achieve a 100% satisfaction rate from customer surveys, consistently scoring more than 80% each quarter.
• Colleagues receive quarterly mental health awareness sessions and we are training a further two colleagues to be mental health first aiders.
• Offer at least 10 meaningful work experience opportunities for school students.
• Raise £10,000 for our colleague nominated charity of the year.

PEOPLE DEVELOPMENT

We are committed to developing our people and our aim is to secure our talent pipeline for the future by providing colleagues with opportunities to learn, develop and progress.

In 2023 75% of our colleagues received formal training opportunities ranging from NVQs in customer service, business admin, sales and management, to on-the-job technical training for our workshop colleagues. (include here product training)

Travelworld won the Training Excellence award at the Stoke on Trent Business Live Awards in recognition of the long-standing dedication towards continuous improvement.

We see apprenticeships as a core focus for the business as we look engage and inspire the next generation of colleagues into the motorhome industry. In 2022/23 we welcomed five apprentices through the habitation training programme at EMTEC in Nottingham, endorsed by the National Caravan Council.

HEALTH & WELLBEING

The health, safety and wellbeing of our colleagues is a priority and an area of business we take seriously.

We run mental health workshops to raise awareness of mental wellbeing and have four dedicated mental health first aiders who are trained to provide support and signpost people who are experiencing poor mental health.

It is important that we recognise and celebrate national and global health and wellbeing events throughout the year. We have invited trained professionals to run workshops with our team and encouraged discussions to raise awareness. These have included raising awareness for Diabetes Day, International Dyslexia Day, World Menopause Day, International Women’s Day and International Men’s Day.

In addition, all colleagues are offered free of charge flu vaccinations and annual on-site health checks, with private medical insurance opportunities in place.

CONTRIBUTION TO THE COMMUNITY

With a charity committee in place, we are dedicated to supporting good causes close to the hearts of our colleagues and creating a positive difference in our local community.

Our colleagues raise funds for selected charities which have included The British Heart Foundation, Stoke on Trent Children’s Hospice and North Staffs Mind, who provide vital mental health support for the North Staffordshire community, and Midlands Air Ambulance.

Travelworld colleagues have raised thousands of pounds through activities including sky dives and other sponsored events.

We also open our doors to work experience students looking to learn more about the motorhome industry. In summer 2023, we welcomed 11 students from Stafford schools to experience what it is like to work at Travelworld for a week.